Privacy Policy

Chauffeured Services Australia Privacy Policy


This Privacy Policy describes how Chauffeured Services Australia ("we," "us," or "our") collects, uses, and discloses your information when you interact with our services. Anyone living in Australia with work-permit can download and register on the CSA app for free.

1. Scope of this Policy

This policy applies to:

  • Drivers: Individuals who register and use the Chauffeured Services Australia app to receive and complete ride assignments.
  • Passengers: Individuals who contact Chauffeured Services Australia to book rides. (There is currently no passenger app).

2. Information We Collect


We collect the following information during driver registration and use it for the purposes mentioned in Section 4:

  • Personal Information:
    • Name
    • Contact Information (phone number, email address)
    • Address
  • Driver Information:
    • Driver's license number
    • Car registration number
    • Car details
      • Model
      • Make
      • Year
      • Color
      • Type
    • ABN number (Australian Business Number) (if applicable)
    • Business Service Provider (BSP) number (if applicable)
    • Card details (optional, for company reference)


When you book a ride with Chauffeured Services Australia, we collect the following information:

  • Personal Information:
    • Name
    • Contact number for ride confirmation
    • Pickup and drop location to complete the booked ride.

3.How We Use Your Information

Information Collection and Usage


  • We use the information collected from drivers for the following purposes:
    • To verify your qualifications and eligibility to use the app according to local laws and regulations.
    • To assign driver ride requests based on your availability and location.
    • To facilitate communication between you and passengers regarding bookings.
    • To ensure the safety and security of all users of the service.
    • To improve the app's functionality and performance for drivers (e.g., optimizing route planning).


  • We use the information collected from passengers for the following purposes:
    • To process and fulfill your ride booking requests.
    • To facilitate communication between you and the assigned driver.
    • To maintain booking records and improve customer experience for future ride requests (optional: repeat bookings with same pickup/drop-off locations).

4. Data Retention and Deletion


  • We will retain your driver information for as long as your account is active on the app. If you deactivate your driver account, you can also choose to delete your information. We may also be required to retain certain information for legal or regulatory reasons.


  • We retain your booking information, including pickup and drop-off locations, date/time, and cost paid (if applicable), for a reasonable period of time to improve our service and facilitate repeat bookings with the same pickup and drop-off points. We will delete your information after this period unless required by law.

5. User Control Over Information


  • Drivers can access, update, and deactivate their accounts within the Chauffeured Services Australia app.


  • Passengers cannot currently manage their booking information directly. However, you can always contact Chauffeured Services Australia to request changes to your booking or inquire about your past ride details.

6. Data Sharing with Third Parties

We do not share any of the collected driver or passenger information with any third parties for marketing or other purposes without your consent.

7. Security

We take reasonable steps to protect the information you provide through our services. This includes using secure data communication protocols and other security measures to safeguard your information.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website (link to your website, if applicable) and within the app.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at

Developer Information:

Net-Dot Solutions Pvt. Ltd. is the development company for the Chauffeured Services Australia app. They can be reached at (for informational purposes only, privacy inquiries should be directed to